Shipping Policy

Product Delivery

We are offering door step delivery services to all of our customers residing in the UK. Now enjoy the finest of our products at very reasonable cost. But keep in mind that shipping charges will be imposed on the delivery of all our products.

Express Delivery Service

We have an exclusive express delivery service. This has been done for the customers who demand the same day delivery service. Express delivery service by Tender Sleep can be availed by the residents of the UK and the adjoining areas. We normally take 3-4 business days to complete the delivery process. This excludes the weekends and the holidays. While placing your order, there are a few things to be made sure of. We will require your contact number to make a hassle-free courier service. This is done to make sure that the product will be delivered to you in time. The other benefit of us having your contact number is that you can keep a check on the status of the order. Unfortunately, if you miss the delivery, you will have to wait for 5 more days for the order to get back to you. We certainly do not want that. All the process is done to create a trouble free environment for both, us and our customers. In case you find your product damaged or broken, take the pictures of the product with the packaging box and send them to us right away. We will try to replace your order with the new one as soon as possible.

All the packages will be delivered between 11 a.m. to 11 p.m. You will be notified a day earlier before receiving your product. Please note that we will try our best to deliver your product as soon as possible but because of some uncontrollable factors, the package might face slight delay. The factors include traffic, accidents etc. In case your package is delayed because of some issues, we will notify it to you beforehand. According to Consumer Contract Regulation (2013) it is your legal right to cancel your order within 14 days of placement and after a day of receiving your item. You can know more about your rights as a buyer.

Handling charges:

There won’t be any type of handling charges if lift is available in the building. However, if there is no lift available in the building then following handling charges will be applied;

  • Bed handling to the first floor is free, and for every proceeding floor it will be £10.
  • Mattress handling charges are same as of the bed. If you have ordered the bed and mattress altogether, then handling charges for every floor will be £10 except the first floor.
  • Wardrobe handling charges for the ground floor is free, but you have to pay £10 for every preceding floor.
  • Sofas handling charges for the ground floor is free, but for every proceeding floor it will be £15.

Above-mentioned costs are handling charges that’s different from the delivery charges.